KL Cosmetic Clinics Terms & Conditions

Terms & Conditions including our Privacy Statements

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.klcosmeticclinics.co.uk (“Our Sites”) in addition to our appointment and in clinic policies. Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. And Booking links. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site and booking systems immediately.

DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

Content – means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of,
Our Site;

System -means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and

“We/Us/Our” means by KL Cosmetic Clinics and all staff/practitioners

INFORMATION ABOUT US

Our Site, www.klcosmeticclinics.co.uk is operated by Registered Business address 87 Nutwell Lane, Armthorpe, Doncaster, DN3 3JN

APPOINTMENT CANCELLATION

Please note WE operate on a 48 hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 48 hours’ notice. We reserve the right to charge up to
the full cost of the appointment if there is a no show or adequate notice is not given. Deposit is a £25 non-refundable consultation fee is taken to secure the booking. Should you wish to proceed
with a treatment this deposit can be used towards the cost of your treatment on the day. Should you decide at your consultation that you do not wish to have a treatment, this deposit will be retained to cover the practitioners time and expertise. Should you cancel or reschedule your appointment outside of the 48 hours cancellation policy this will be processed and no longer available to redeem against treatment or products.

That aside, please phone the clinic to check if you should still attend your appointment. Your general medical health is important for you and to us, and we are happy to reschedule your aesthetic
treatment if necessary.

TO CHANGE OR CANCEL YOUR APPOINTMENT

Please phone KL Cosmetic Clinics on 01302 832209 speak to a member of our team if you wish to change or cancel your appointment. We strive to ensure that we are always available to you by
phone or email, however you may not always be able to speak with us straight away. We are a small team and can get very busy, so please keep trying or use the online system.

TREATMENT REVIEWS:

Please phone 01302 832209 and speak to a member of our team if you wish to book your review appointment. Your review appointments are available 2-3 weeks after Botox treatment ONLY and 4-6 weeks after dermal filler treatment ONLY. If additional treatment is needed at the time of your Dermal Filler review up this may incur a charge.

Botox: follow ups at 2 weeks no charge for a tweak. No top ups after 2 weeks have passed. Nose correction: follow up at 4/6 weeks no charge for tweaks within this time frame. All other dermal
fillers / treatments will incur a charge if more is needed / wanted.

CLINIC TREATMENT TIMES ARE:

• Monday – 9am – 8pm
• Tuesday – 9am – 8pm
• Wednesday – 9am – 8pm
• Thursday 9am – 8pm
• Friday – 9am – 6pm
• Saturday – Closed
• Sunday – Closed

CLINIC APPOINTMENT TELEPHONE LINE:

For general enquires and bookings 01302 832209 Tuesday – Saturday (times vary)

POLICY ON SMOKING

Smoking is not permitted inside or on clinic premises.

POLICY ON CHILDREN
We regret that we are unable to allow children into our clinic. Our staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our
receptionist to watch their children during treatments. For safety reasons, children are not allowed in the treatment rooms at any time.

POLICY ON PETS

We regret that we are unable to allow pets in the clinic for hygiene reasons.

PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases. Promotional offers may apply to certain named staff only at one certain time. They can be withdrawn at any time.

GIFT VOUCHERS

Gift Vouchers are non-refundable, cannot be exchanged for cash and are valid fo 12 months after purchase. The expiration date will be stated on the Gift Card. Limited to one voucher per person. Gift Vouchers cannot be used for prescription medication or in conjunction with any other offers. Please bring your gift voucher with you to your appointment.

TREATMENT RESULTS

Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you, However, treatment results may vary from person to person and no guarantee of an exact result can be provided. This is due to individual skin types, conditions, age and degree of ageing appearance.

REFUNDS

We do not provide refunds on any treatments that have been provided.

COMPLIMENTS AND COMPLAINTS POLICY

We have many happy patients and if you are pleased with your treatments, we would love you tell others about the great service they could receive with us too.

If we haven’t quite met your expectations, please allow us the opportunity to discuss this with you. In the first instance we encourage you to speak with your practitioner. If you still feel that the issue has not been resolved to your satisfaction then a formal complaint should be made by e-mail to the Clinic Manager on info@klcosmeticclinics.co.uk, using the term “FORMAL COMPLAINT” in the subject line. We aim to acknowledge complaints within 5 working days.

ACCESS TO OUR SITE

Access to Our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

INTELLECTUAL PROPERTY RIGHTS

All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

For personal use (including research and private study) only, you may:

• Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
• Download Our Site (or any part of it) for caching;
• Print pages from Our Site;
• Download, copy, clip, print, or otherwise save extracts from pages on Our Site; and
• Save pages from Our Site for later and/or offline viewing.

You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site forcommercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.

You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.

Subject to above you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless given express written permission to do so by Us. For further information, please contact Us at info@klcosmeticclinics.co.uk Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

LINKS TO OUR SITE

You may link to Our Site provided that:

• You do so in a fair and legal manner;
• You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
• You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
• You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

You may link to any page of Our Site. You may not link to Our Site from any other site where the content of which contains material that:

• is sexually explicit;
• is obscene, deliberately offensive, hateful or otherwise inflammatory;
• promotes violence;
• promotes or assists in any form of unlawful activity;
• discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
• is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• is calculated or is otherwise likely to deceive another person;
• is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
• misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
• implies any form of affiliation with Us where none exists;
• infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
• is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

The content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with these provisions. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

LINKS TO OTHER SITES

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

ADVERTISING

We may feature advertising on Our Site. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.

USE OF OUR SYSTEM

You may use Our System at any time to contact us, provided you abide by the following rules. You must not communicate in a way, submit information, or otherwise do anything that:

• is sexually explicit;
• is obscene, deliberately offensive, hateful or otherwise inflammatory;
• promotes violence;
• promotes or assists in any form of unlawful activity;
• discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
• is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• is calculated or is otherwise likely to deceive;
• is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
• misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
• implies any form of affiliation with Us where none exists;
• infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
• is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We may monitor any and all communications made using Our System.

Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.
Any personal information sent to Us, whether through Our System or otherwise, will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out below.

DISCLAIMERS AND LEGAL RIGHTS

Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to medical aesthetic treatments.

Insofar as is permitted by law, we make no representation, warranty, or guarantee that our site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

If, because of our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up to date.

OUR LIABILITY

To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site. To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. Subject to sub-Clause 9.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of
liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

VIRUSES, MALWARE AND SECURITY

We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

By breaching these provisions you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

ACCEPTABLE USAGE POLICY

You may only use Our Site in a manner that is lawful. Specifically:

• you must ensure that you comply fully with any and all local, national or international laws and/or
  regulations;
• you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
• you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
• you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:

• suspend, whether temporarily or permanently, your right to access Our Site;
• issue you with a written warning;
• take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
• take further legal action against you as appropriate;
• disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
• any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

PRIVACY POLICY AND COOKIES

Please visit our Privacy & Cookie Policy here.

CHANGES TO THESE TERMS AND CONDITIONS

We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

CONTACTING US

To contact Us, please email info@klcosmeicclinics.co.uk

LAW AND JURISDICTION: THESE TERMS AND CONDITIONS, AND THE RELATIONSHIP BETWEEN YOU AND US (WHETHER CONTRACTUAL OR OTHERWISE) SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAW OF [ENGLAND & WALES].

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.

If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of [England & Wales]